Terms and Conditions.

Purchases

By purchasing through the AIKO & CO. online shop you are confirming that you are legally entitled to do so.

There is NO GST charged on any purchases made through AIKO & CO.

It is the responsibility of the purchaser to ensure all details including but not limited to shipping address, names, and gift messages are correct.

All gift boxes will specify what edible items are for human consumption and what edible items are for animal consumption. AIKO & CO. takes no responsibility for items incorrectly consumed by either human or animal.

Shipping

Shipping Cost - All shipping is calculated at the checkout and is based on size and weight of products purchased.

Processing Time - The processing time for orders is up to 4 business days from receipt and payment of order.

Delivery Times - The estimated delivery times are 2-7 business days. Actual delivery times cannot be guaranteed and will de dependant on times provided by our chosen delivery partner and delivery location.

Tracking - Tracking information is provided for each order.

Damages - AIKO & CO. take no responsibility for damage done while shipping. However, if any items are damaged please report to Aiko & Co. via email no more than 48 hours after delivery including photographic evidence and we will do our best to help.

Lost Items - If you suspect your item has been lost in transit, please contact AIKO & CO. via email and we will assist with resolving the issue.

Re-Delivery - Any returned items due to incorrect address supplied, or unsuccessful delivery attempts will be charged at the same standard shipping rate. The purchaser will receive notification via email if any delivery was unsuccessful.

Incorrect Delivery Address - AIKO & COo. takes no responsibility for items that have been delivered where an incorrect delivery address was provided.

Returns, Refunds, and Cancellations

Cancellations - Order cancellations are accepted up until the day of dispatch (usually within 4 business days of order, but sometimes may be quicker). Once an order has been dispatched we accept no cancellations.

Returns - We do not accept returns for change of mind.

Refunds - If an order in cancelled within the allowed time frame, a full refund will be processed back via the same payment method at purchase. This can take between 7-14 business days.

Payments

All payments are made securely though Stripe and PayPal. All major credit and debit cards are accepted.