FAQs
How much does shipping cost?
Shipping is based on the size and quantity of products ordered and we will always try to keep this at a minimum. All shipping is calculated at the checkout. Where possible we use SENDLE as our delivery partner.
Are you luxe treats actually chocolate?
NO! Our luxe treats are made with dog safe yoghurt and carob bases. They also contain other dog safe ingredients. Please be mindful on purchases if you know of any existing allergies.
How do you ship your treats?
To try and avoid any melting of our luxe treats during shipping we package in a foil insulated mailer and include a non-toxic mini gel ice pack. This will help keep the temperature of the package down and arrive to you how we intended. We also label the outside of the package to hopefully avoid being left in direct sunlight.
What happens if I enter a wrong delivery address?
If you have unintentionally provided the incorrect shipping address, please contact us ASAP so we can correct this before we ship the products. Once the product has been shipped, we are unlikely to be able to recover the product and any costs associated will be the responsibility of the customer.
How long will my delivery take?
All products are usually shipped within 2 business days of receiving your order. Depending on the destination of your order, it may take 2-7 business days to receive it. Tracking numbers will always be provided. Please note that these are estimated times only.